What are chatbots? And how do they help my business?

A chatbot is a computer program that interacts with customers using text messaging. It's a powerful tool that can be integrated into websites, such as the Shopify store, to engage website visitors, answer frequently asked questions, generate leads, and build customer loyalty. With a chatbot and Live Chat features, you can provide instant customer support and help customers navigate your store, leading to increased sales and customer satisfaction. Our platform allows you to easily track and manage your customers' conversations from a single chatbot analytics dashboard.

Can I customize the AI chatbot to fit my brand?

Yes, our AI chatbot can be customized to match your brand's voice and tone.

What types of questions can the AI chatbot answer?

Our AI chatbot can answer a variety of product-related questions, such as the product on sale, where is my order, FAQs, and much more.

How can I integrate oodles chatbots into my Shopify store?

We have created a very simple onboarding process that will guide you step by step on how to download the oodles chatbot for your Shopify store in just under 5 minutes.

Do I need to know coding to build a chatbot?

You don't need any coding skills to create and customize chatbots with us. oodles makes it easy for you to create and customize chatbots without needing any coding skills.

Do you offer a free trial for your services?

Yes, we offer a free trial for 14 days on all plans. You can try out our app and its features without any risk or commitment. No credit card is required to start the trial. If you like our app and want to continue using it, you can choose the plan that suits your business needs and upgrade to a paid version after the trial period.

Can I update or downgrade the plan anytime?

Yes, you can upgrade or downgrade your plan anytime. However, if you decide to downgrade your plan it will take effect from your next payment date.

Is there an all-in-one app available for Shopify merchants?

Yes, there is! Oodles is an all-in-one app specifically designed to meet the needs of Shopify e-commerce merchants. With Oodles, you can harness the power of an AI Chatbot, SMS Marketing, and Loyalty & Rewards all in a single, integrated solution to enhance your business growth and customer engagement. Discover how Oodles can simplify your operations and boost your success on Shopify.

How does the Loyalty and Rewards feature work?

Our customizable loyalty and rewards program allows you to offer unique rewards and incentives to your customers based on their behaviour and preferences, increasing customer retention and encouraging repeat business.

Can I create my own rewards and incentives?

Yes, you can create your own custom rewards and incentives that align with your brand.

How can I track my customers' rewards and incentives?

Our platform allows you to easily track and manage your customers' rewards and incentives from a single loyalty analytics dashboard.

How does the Referral Program feature work?

Our automated referral program makes it easy to reward customers for referring their friends and family to your store, driving more traffic and sales without spending additional resources on marketing.

How does the SMS Marketing feature work?

With our SMS feature, you can send personalized messages to your customers with offers and incentives that motivate them to complete their purchases.

Can I create my own personalized messages?

Yes, you can create your own custom messages that align with your brand.

Can I create my own personalized messages for SMS marketing?

Yes, you have the option to create your own custom messages that align with your brand. Additionally, oodles offers pre-built SMS templates that you can use for your marketing campaigns. It's important to note that our SMS marketing service is fully compliant with regulations like the CTPA and others, and is available in the U.S. and Canada. For further details check out our pricing plans.

How do I build my customer list for SMS marketing?

Our app provides an opt-in process that enables your customers to easily subscribe to your SMS marketing campaigns. You can promote your SMS campaign by using our customizable pop-up form, placing it on your website. Once customers opt in, their phone numbers will be automatically added to your subscriber list.

How can I track the success of my SMS campaigns?

Our platform allows you to easily track and analyze the success of your SMS campaigns from a single SMS analytics dashboard.

AI-Powered Chatbot to Automate Your Customer Service

Increase the conversion rate, reduce support costs, improve customer satisfaction, and your brand perception.

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Seamlessly integrate with your Shopify store. Empower customers to help themselves!

Setup your chatbot in less than 5 minutes to automate your customer service and save valuable time and money

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Live Chat will give your customer an enhanced shopping experience

Live chat encourages timely engagement and personalized interaction between brand and their customers

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Automatically answer customer inquiries about order status

Package tracking chatbot allows customers to check their delivery status whenever they wish

Tracking number

Your Shopify order Tracking number is 7K123456
Fulfillment status

Your package shows that it’s in our fulfuillment center in Nashville, Tennessee.
Current location in-transit

The order has been shipped and currently in transit in Dallas, Texas.
Estimated delivery date

The package will arrive at your address on December 14. Enjoy!
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The delivery was successful! Thank you for choosing us.